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2.4

With a recent new car purchase I figured it would be good treat the vehicle to salt removing wash and get into a habit of getting it washed on a regular basis. Delta Sonic seemed like a good choice.

Think again, several scratches on the hood later and now I know why I wash cars myself.

Either the guys who wipe down your car after the wash need to inspect their towels or the car wash itself needs to be inspected, because these scratches were not there before I pulled into Delta Sonic. Hoping to get some answers from customer service, but in reading several reviews I will probably get the run around.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Delta Sonic Car Wash Cons: Finished product, Scratches on hood of car.

Location: 1780 N Aurora Rd, Naperville, IL 60563, USA

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Guest

had the same problem. they told me that I put something on the hood of my 35,000 car.

they were paving and I figured a stone was on the drying towel.

then they offered me 3 car washes that I wouldnt take. they will not help you even if they are wrong

Guest

Thank you for your review!

Guest

Does super kiss wash include wax?

Guest

Had a similar experience a couple years back after purchasing a new car. There were scratches right at waste level of the kid who dried my car.

They said "no, we have video of the car coming in scratched already". I asked to see it, they set up a time for me to see it. Then that got canceled and I was sent a blurry image from a hundred feet away of my car in the drying area already. Then I was ignored for months.

Then I spoke with a guy at corporate (His name was Shawn), and he essentially yelled at me, cursed at me, then hung up.

Nothing was ever fixed and no compensation was ever offered. Horrible company and horrible customer service.

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