John W Xhr

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Verified Reviewer
| map-marker De Witt, New York

Interior shop closed for remodeling

Delta Sonic Car Wash - Interior shop closed for remodeling
Unable to use int detail. What am I supposed to do. Car wash has no answers. I have pre paid and cannot get interer cleaned.
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Preferred solution: The 2 interer cleaning that I purchased.

Laval Rbu

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Verified Reviewer
| map-marker Rochester, New York

Scratch car up back window

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Delta Sonic Car Wash - Scratch car up back window
Delta Sonic Car Wash - Scratch car up back window - Image 2
After an oil change, ask a new back blade. He put it on l left it started snowing. I turned on blade stared making scaping noises . Took back right away. He checked put another blade. Ask it scrape my window. He said no.Next day got car wash . Saw the scope on window. I should check it myself. I trust him.
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User's recommendation: When in doubt check your self.

Laval Rbu

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Verified Reviewer
| map-marker Rochester, New York

Scratch car up back window

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Delta Sonic Car Wash - Scratch car up back window
Delta Sonic Car Wash - Scratch car up back window - Image 2
My window was scratched after they put a new back blade on. They refused take responsibility. I returned they put new blade, l ask the guy did it scratch my window he said no. I realized it was scratch . Made complaint talk to Jeff . They told me their nothing they could do. It was their fault. That service !
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User's recommendation: Make sure you check before you leave. Or it your word against theirs.

1 comment
Laval Rbu

Very disappointed the way Situation was handled. They already made it their decision. I had no fair chance maybe because I was a woman.

Laval Rbu

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Verified Reviewer
| map-marker Rochester, New York

Scratch car up back window

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Delta Sonic Car Wash - Scratch car up back window
Delta Sonic Car Wash - Scratch car up back window - Image 2
Ask a new blade back window after just receiving oil change l left l noticed my blade started scraping my window. I returned. He put another blade. It worked better. I ask if it scape my glass he said no . I should got out and check myself. Next day went through Car wash it was scratch.
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User's recommendation: Check your self

Resolved
Brandon C Acn

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Verified Reviewer
| map-marker Melrose Park, Illinois

Resolved: Refuse to cancel my subscription

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Delta Sonic Car Wash - Refuse to cancel my subscription
I terminated my service in August, and I continued to get billed. Not only did they continue to bill me, they actually went up 3 additional dollars and continued to charge me. I even changed my card and they manage to get my billing information and continue to charge my account
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Loss:
$100
Cons:
  • Are thirsty

Preferred solution: Full refund

User's recommendation: Pay in cash only!!! They will go to great lengths to continue to steal money from you

Amber S Ted

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Verified Reviewer
| map-marker Depew, New York

Very unhappy with car wash

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Delta Sonic Car Wash - Very unhappy with car wash
Delta Sonic Car Wash - Very unhappy with car wash - Image 2
Delta Sonic Car Wash - Very unhappy with car wash - Image 3
I had to wash my truck before I took it in to get service done to it. Take it in for a wash paid for wash with brake dust removal. Go through the wash and my rims are still full of dirt I am not happy with this service at all. Get better service elsewhere. This is why I would rather go to any other car wash if there was an option.
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Loss:
$12
Cons:
  • Car wash

Preferred solution: Full refund

User's recommendation: Don’t waste your time at delta sonic.

Peter S Clk

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Verified Buyer
| map-marker Pittsford, New York

On 08-16-23 4:16pm Delta Sonic #1812 **** Penfield Rd, Penfield NY 14526 I arrived filled our Lexus, Purchased SK, and Interior cleaning. I told the young man greeting me for the interior cleaning

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Delta Sonic Car Wash - On 08-16-23 4:16pm Delta Sonic #1812 **** Penfield Rd, Penfield NY 14526 I...
Delta Sonic Car Wash - On 08-16-23 4:16pm Delta Sonic #1812 **** Penfield Rd, Penfield NY... - Image 2

that I wanted it done good and tell who ever is cleaning I tip $20.00. Well I sat in the waiting room about 15 minutes and the detail girl notified that she was finished.

Boy I thought that was fast. I did observe her giving only one swip on the pass window. I tipped the $20 and as I started driving I noticed the side view mirrors has water spots, front and rear window not cleaned evenly. There was dirt on the drivers side interior.

The trunk was not even opened not vacuumed or rear trunk lid cleaned. Both rear door panels not evenly cleaned. Plus what a poor job. Henrietta Delta Sonic is the best never a problem.

Worth the drive. I will never return to the Penfield location ever again.

Not. happy customer

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User's recommendation: Depends who is detailing

Hameed A Xqm

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Verified Buyer

Cancel plan

Delta Sonic Car Wash - Cancel plan
Good afternoon I am sending this message to notify Delta sonic team regarding my monthly car wash payments. I am over seas and not used the plan for almost 2 months. Please cancel my car plan. License plate# DP 32746 /Illinois Phone# 716697**** Sincerely Amarkhail
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Loss:
$72

Preferred solution: Full refund

Lillian L Xfo

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Verified Reviewer
| map-marker Chicago, Illinois

Substandard service

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The lady told me that it wasnt going to rain before my wash and it did rain. Also I paid all that money to have my car detailed and that was horrible.
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Kyial S

Price

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Phone cuatomer service is horrible, called to ask about my account information and why the price kept going up, the lady was mumbling the whole time, talking to fast and it felt like she was even annoyed to be "helping" me over the phone. As for the membership prices, my price keeps going up and up, eventhough it says "unlimited", they count how many times you wash your car and change the price if you wash more than 4 times a month!
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Preferred solution: Price reduction

Chris D Aik

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Verified Reviewer
| map-marker Aurora, Illinois

Rate increase over frequency of use

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I understand the compliance of rate increases and frequency of use per the terms and agreement. When not frequented service in 2mnths and the rate does not drop, thats robbery, and terrible corporate ethics. They should be directly related accordingly
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Loss:
$100
Pros:
  • Frontline workers are diligent
Cons:
  • Accounting of rates with frequency of use is theft

Preferred solution: Price reduction

User's recommendation: Do not commit to this company if they dont drop your “unlimited use” rate when you have a span of time that you do not utilize

Rose S Pmq

Robbery

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NDelta sonic has been robbing me blind for a year slowly increasing the price of the unlimited membership. At no point in time was I aware That it would increase. This is false advertising and robbery. I gave Permission for $19.99 to come out of my account never did I give Permission for it to double and come out. This is disgusting manipulative and financially abusive. Ill never give this place business again.
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Loss:
$1200

Preferred solution: Full refund

Kent B Vso

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Verified Reviewer

New address.

My Delta Sonic card doesnt recognize my credit card at the pump and rejects the sale. How can we remedy this?
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Ed H Dzw

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Verified Reviewer
| map-marker Serang, Banten

Bad service

Delta Sonic Car Wash - Bad service
Delta Sonic Car Wash - Bad service - Image 2
Delta Sonic Car Wash - Bad service - Image 3
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Delta Sonic Car Wash - Bad service - Image 6
Ask for no tired dressing and they say ok but this happens all the time so now I have to get another was tired of this
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Loss:
$1000

Preferred solution: Full refund

Alex D Nnh

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Verified Buyer
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Verified Reviewer

They are double charging my unlimited car wash

Delta Sonic Car Wash - They are double charging my unlimited car wash
Delta Sonic Car Wash - They are double charging my unlimited car wash - Image 2
They did not refund me all of the charges. I should be refunded every single charge that I shouldnt have been charged for! They should pay me every dollar I was overcharged and they did not. They still owe me money. When I brought this up I should have been refunded all of it and I wasnt! They should fully pay me back everything they charged me for when I shouldnt have been. And at this point should compensate me for the issues and fiancal issues due to their companys poor service
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Loss:
$600
Pros:
  • Clean car
Cons:
  • Interior cleaning sucks and scratches on cars

Preferred solution: Full refund

User's recommendation: Always check your account to make sure you’re not overcharged without knowing !

Keosha C Hwn

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Cancelling car wash membership for a car

No compliant just need to cancel my car was membership moving out of state next mont and there is no delta sonic near me
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User's recommendation: Good customer service

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