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2.6
Updated by user Sep 09, 2018

Why didn't they get the license or registration of the guy that hit me

Updated by user Sep 07, 2018

Hit and run ALLOWED at Delta Sonic.

Original review posted by user Sep 07, 2018

On a Saturday Aug 11, 2018 I went to delta Sonic to get my car wash like I do a few times a month.

But little did I know I was in for the shock of my life.

While driving ,a car from behind me hit me then somebody shut the machines down and the car that hit me backed up to the opening of the car wash.

Then all of a sudden the car wash starts right up again and my car goes through. As I enter into the drying lanes I get out of my car to inspect it and tell the dryers that somebody just hit my car.

So they went to get the Manager Mike D. who comes out with a claim report form and asked me to fill out what happened.

I asked him what happen why did my car get hit from behind, (mind you) it wasn't even busy that Saturday afternoon around 5 pm.

He said he didn't know, so I filled out the form waiting for the car that hit me to come through, don't you know it kept going, never came to the drying lanes.

So The manager Mike D tells me they will be contacting me with 3-5 business days. So I called the Buffalo office to determine what's going to happen to my vehicle.

I call them instead and somebody named Shaun (who handles claims) answers the phone. He recommended that I take $650 worth of their services, I told him I wanted my car fixed, so they gave me an appointment for Aug 27th out at 1655 Walden Avenue Cheektowaga NY for the work to be done.

The guy tells me he has to call the Buffalo office to find out what is allowed to be fixed on my rear bumper.

He returns to tell me he's only allowed to fix the middle of my bumper not the other scratches and paint removal on my bumper. They stated that those were probably from a different incident.

I couldn't believe what he told me. I called Shaun back at the Buffalo office , he told me they were not repairing those other marks on my rear bumper.

So I took matters into my own hands and called my Insurance and the police station. I asked him don't they have a video or the license plate of the car that hit me , he told me that the video was blurry and he couldn't read it.

My Insurance called delta sonic and a Police Officer called delta

sonic to investigate what I told them.

Delta Sonic Buffalo Claims representative Shaun gave them two

different reports. He told my insurance that we have a video (blurry) but itwould cost me 35 dollars to see it.

He told the police officer that they didn't have video of the incident. The police officer told me whenever there was an incident (fender bender) at delta

sonic, they would easily just give them a flash drive with the video

on it for free.

Long story short I had to pay a $250 deductible for my bumper to be repaired and MY INSURANCE had to pay the rest and Carruba Collision fixed my car like professionals would.

Delta Sonic you dropped the ball, I have 3 vehicles getting serviced from you guys from oil changes to car washes on the regular for

many years.

Reason of review: Damaged or defective.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

Delta Sonic Car Wash Pros: That it was open and near my home in wheatfield ny.

Delta Sonic Car Wash Cons: That people cover up and lack integriety.

Location: 7920 Niagara Falls Blvd, Niagara Falls, NY 14304, USA

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