After having my car washed, I pulled up to the drying station where an attendant carelessly jammed the metal air blower into the inside of the passenger side mirror and cracked the inside of the compartment where the mirror is located. I witnessed him do this so I filed a complaint with the manager and I was told that the video footage would be viewed and someone would contact me.
Instead, I received a letter in the mail that read "The damages were unlikely to have happened at Delta Sonic but that Delta Sonic detail team would attempt to buff out the area that was damaged and that for offering this detail, it doesn't imply that they are admitting fault." Totally unacceptable.
This happened in Buffalo NY, Union Rd location. https://www.deltasoniccarwash.com/phone/union-road.html
Product or Service Mentioned: Delta Sonic Car Wash Car Washing.
Reason of review: Bad quality.